使用条款
付款条款
通用问题
本付款条款介绍了您为现在及未来所接受的商品和服务支付费用时（下称“费用”）应遵守的协议。为使用某些特定服务，例如远程工程师一对一指导装机等售后服务等，应如何获得此服务。
当您向 iMaxcan 账户添加支付方式（如信用卡、微信和支付宝）时，某些信息（包括但不限于设备位置、设备识别号和银行卡信息）可能会被发送至 iMaxcan 并分享给我们的付款处理方。银行卡信息在传输过程中会被加密，iMaxcan 不会接触到实际的卡号。当使用保存的支付方式或新信用卡在 iMaxcan 的网站或应用程序上购买商品和服务时，为处理您的付款、遵守金融法规、防止欺诈、以及排除付款故障，处理付款所需的信息将会分享给我们的全球支付处理方和我们的银行合作伙伴。使用您银行信息所进行的付款会以加密方式保存，以防止在没有明确许可的情况下出现未经授权的访问。
您必须在 iMaxcan 账户中保持至少一种有效的支付方式。未能保持准确、完整、最新的账户和支付信息（包括留存的支付信息无效或过期）可能导致您无法访问或使用某些服务。所收取的费用将包括法律规定适用的税费。iMaxcan 可能会修改本条款。
接受服务即可能会产生费用。在此情况下，您仍需向 iMaxcan 支付相关费用，iMaxcan 可能需要您通过 iMaxcan 账户中保存的协议支付方式进行支付。费用可能包括法律要求的税费。您可以在自己的 iMaxcan 账户中查看交易明细。如果 iMaxcan尝试向您收取费用失败，则您同意并允许 iMaxcan 向您收取全部或部分商品或服务款项。如果无法收取费用，我们可能会根据留存联系信息与您联系，或在为您提供服务时要求您进行支付。如需了解我们如何处理您的付款信息，请参阅 iMaxcan 的隐私声明。
送货尺寸说明
1.The Door Is Too Narrow For Entry.
The door is smaller than the outer packaging of the machine, and the width of the box is too big.
2.Easy To Move
He machine can be simply assembled in the open space and then pushed into the room.
3.Cannot Enter The Corridor.
If it is above the second floor, use a crane to lift the machine upstairs.
4.Reserve Space For Placing The Machine.
In order to ensure the normal operation of the machine when it is working, and to facilitate the replacement of ink later on. Whenplacing the machine, a distance of about 100 cm should be reserved for the left and right and the rear, and a distance of at least 200 cm should be reserved for the front.
Note: When moving, it is recommended to use forklifts and cranes.
Tips For Print Head Installation
Note: As it involves precision equipment, it is recommended to contact after-sales engineers for online relevant guidance.
买家须知
Shipment Related
Provide warehouse booking, ship booking, warehouse entry, and container loading services within the agreed working day;
Some designated freight forwarders cannot carry ink, for that our freight forwarders need to be choosen to transport the ink, during this period, the shipping schedule may be delayed, and the relevant expenses shall be borne by the buyer;
The print heads for air orders are with the machine, and the print heads for sea orders are determined by the customer. Due to the long shipping time and the complicated marine environment, print heads are easily damaged or lost. If damaged or is lost, the cost is borne by the buyer, it is recommended to send through DHL separately;
Customers in special regions and countries need to apply for special customs clearance certificates, please contact your sales agent in advance to manage contact and communications, so as not to affect the delivery;
If the machine needs to be released at the port, please submit it in time. It can only be processed on working days, services cannot be provided on the weekend and on holidays.
Related After-sales Services
After receiving the goods, if the machine is damaged during transportation, our company will assist the customer with insurance claim process to ensure that customer funds are recouped;
During the use of the machine, if the machine is damaged due to the operations of the customer, it will not be covered under warranty；
Machine year-round warranty service (with the exception of the ink system and print heads, if you want to get Ink system and print head solution, please consult details with a business representative);
Within 5 days after payment, you can enjoy the exchange of machines at the same price for no reason or make up the difference to exchange for higher-priced products.
Service Related
90% of sellers do not have one-on-one exclusive service, and they need to wait in line for a long time when encountering problems to be solved by technicians. After purchasing the machine, there is no response after contacting the merchant, and the follow-up service is interrupted.
iMaxcan emphasizes the after-sales service work as the starting point to strengthen the comprehensive post of the after-sales personnel, position skills, service awareness, and implemention of the development strategy of “service to home” to achieve a win-win situation for customers. The purchaser of this product can enjoy a one-year warranty service, whether you are anywhere you can enjoy after-sales home service. Consumables include print heads and ink system are not covered by the warranty. Please follow the step by step instructions and operations under the guidance of the technician, if the machine is damaged and need to be repaired due to buyer operating error, shipping costs for round-trip accessories are borne by the buyer.
Machine year-round warranty service (with the exception of the ink system and print heads, if you want to get Ink system and print head solution, please consult details with a business representative);
Within 5 days after payment, you can enjoy the exchange of machines at the same price for no reason or make up the difference to exchange for higher-priced products.
其它问题
在使用 iMaxcan Printer 遇到任何问题，您可以直接联系您的专属VIP客服，或在线预约获得工程师远程1对1VIP专属服务。更多问题，请拨打电话 +86 18939746583 ，或直接联系我们。